Last updated: 13 May 2026
1. General information
This Privacy Policy explains how TheBestAntique OÜ collects, uses and protects personal data when you visit our website, contact us, place an order, create an account, subscribe to our newsletter or use our services.
Data controller:
TheBestAntique OÜ
C.R. Jakobsoni 7/1, 10128 Tallinn, Estonia
Registry code: 14896448
Email: info@thebestantique.com
Telephone: (+372) 5668 4125
2. Personal data we collect
We may collect and process the following personal data:
- name and surname;
- billing and shipping address;
- email address and telephone number;
- order details, purchased items and payment status;
- delivery and tracking information;
- messages sent by email, contact forms, WhatsApp, Viber, Telegram, WeChat or other communication channels;
- account registration details, if you create an account;
- technical information such as IP address, browser type, device information, cookies and website usage data.
3. Why we use your data
We use personal data to:
- process and fulfil orders;
- arrange payment, shipping and delivery;
- communicate with customers about orders, items, payments, shipping and enquiries;
- provide customer support;
- issue invoices and keep accounting records;
- comply with legal obligations;
- prevent fraud, misuse of the website and security incidents;
- improve our website and services;
- send newsletters or marketing messages, where permitted by law or based on consent.
4. Legal basis for processing
We process personal data on the following legal bases:
- performance of a contract — to process orders, payments, delivery and customer enquiries;
- legal obligation — for accounting, tax, consumer protection and other legal requirements;
- legitimate interest — for website security, fraud prevention, customer communication and business administration;
- consent — for newsletter subscription and certain cookies, where consent is required.
5. Payments
We may accept payments by bank transfer to our LHV bank account and through PayPal.
When paying by bank transfer, we process the information necessary to identify and confirm the payment, including payer name, bank details visible in the payment, payment reference, amount and payment date.
When paying through PayPal, payment data is processed by PayPal according to PayPal’s own terms and privacy policy. We do not store full payment card details on our website.
6. Shipping and delivery
To deliver purchased items, we may share necessary personal data with postal, courier, logistics and customs service providers. This may include name, address, telephone number, email address, shipment details and information required for customs declarations.
For international shipments, data may be transferred to delivery or customs partners outside the European Economic Area where necessary to complete delivery.
7. Communication channels
If you contact us by email, telephone, WhatsApp, Viber, Telegram, WeChat or other messaging services, we process the information you provide in order to respond to your request and provide our services.
Third-party communication platforms process data according to their own privacy policies.
8. Newsletter and marketing
If you subscribe to our newsletter, we may use your email address to send information about new arrivals, special items, services or company updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe link or by contacting us directly.
9. Cookies and analytics
Our website may use cookies and similar technologies to make the website work properly, remember user preferences, improve website performance and analyse website usage.
Necessary cookies may be used for shopping cart, checkout and security functions. Other cookies, such as analytics or marketing cookies, may require consent depending on applicable rules and settings.
10. Who we share data with
We may share personal data with:
- banks and payment service providers, including LHV and PayPal;
- postal, courier, logistics and customs service providers;
- IT, hosting and website service providers;
- accounting and legal service providers;
- email, newsletter and communication service providers;
- public authorities, if required by law.
We do not sell personal data to third parties.
11. Data retention
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
- order, invoice and accounting data may be kept for the period required by accounting and tax laws;
- customer communication may be kept as long as necessary to handle enquiries, disputes or legal claims;
- newsletter data is kept until you unsubscribe or request deletion;
- technical and security logs are kept for a limited period necessary for security and maintenance.
12. Your rights
You may have the right to:
- access your personal data;
- request correction of inaccurate personal data;
- request deletion of personal data;
- restrict processing;
- object to processing;
- request data portability;
- withdraw consent where processing is based on consent;
- lodge a complaint with a data protection supervisory authority.
13. Contact
To exercise your rights or ask questions about this Privacy Policy, please contact us:
Email: info@thebestantique.com
Telephone: (+372) 5668 4125
Address: C.R. Jakobsoni 7/1, 10128 Tallinn, Estonia
14. Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. However, no online service can be guaranteed to be completely secure.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
