Consumer Rights and Returns

1. General Information

This page provides information regarding purchases made in the online store of TheBestAntique OÜ, including consumer rights, the right of withdrawal, the return procedure, claims and warranty conditions.
These terms are based on Estonian and European Union consumer protection laws.

2. Right of Withdrawal (14 Days)

Under EU Directive 2011/83/EU and the Estonian Law of Obligations Act (VÕS § 56–57), consumers have the right to withdraw from a distance contract within 14 days from the date of receiving the goods, unless a legal exception applies.

Important:

  • The 14-day period begins on the day the consumer or a person designated by the consumer (other than the carrier) receives the goods.

  • A withdrawal notice can be submitted in simple written form via e-mail or through a dedicated form.

3. Exceptions to the Right of Withdrawal (Antique Items)

According to VÕS § 53 (4), the right of withdrawal does not apply in situations including:

  • goods made to the consumer’s specifications or clearly personalised;

  • goods that are unique, irreplaceable or likely to deteriorate substantially upon repeated transport.

Many items offered by TheBestAntique OÜ are unique antique pieces, meaning one-of-a-kind items whose value depends heavily on their condition, provenance and intactness.

If a legal exception to the right of withdrawal applies to a particular item, this will be explicitly stated in the product description.
If no such exception is stated, the standard 14-day withdrawal right applies.

4. Withdrawal and Return Procedure

If the consumer has the right to withdraw from the contract, the following steps must be followed:

  1. Submit a withdrawal notice to TheBestAntique OÜ in written form (by email or via form).

  2. Return the goods within 14 days from the date the notice was submitted.

  3. Keep the goods in a condition that corresponds to normal inspection and verification of their characteristics and functioning.

Who pays for the return shipping?

  • Unless otherwise agreed, the consumer bears the direct cost of returning the goods (VÕS § 56 (3)).

  • If the goods cannot be returned by standard postal methods (e.g. high-value, fragile, oversized antiques), we will inform the consumer of the estimated return costs prior to concluding the contract.

Submitting a withdrawal notice

The notice may be informal or based on a form template.

The notice should include:

  • consumer’s name and contact details;

  • order number;

  • product name or lot number;

  • date of receipt;

  • date of withdrawal.

5. Conclusion of the Sales Contract

A sales contract between the consumer and TheBestAntique OÜ is considered concluded when:

  1. the consumer submits an order in the online store; and

  2. the consumer receives an order confirmation by e-mail.

All prices, delivery information, terms and product descriptions are presented before the consumer places the order.

6. Claims and Liability for Non-Conformity

Under VÕS § 218–227, consumers have the right to submit claims regarding the non-conformity of goods.

Because:

  • all items sold by TheBestAntique OÜ are antiques and used goods,

  • the age, condition, wear and any defects are described in the product listings,

the liability period may be lawfully shortened to one year, according to VÕS § 218 (3), provided the consumer is informed before the contract is concluded.

Claims can be submitted via:

We respond within a reasonable period, but no later than 15 days.

7. Warranty

Antique items do not come with a conventional manufacturer’s warranty because:

  • they are historical, one-of-a-kind, used objects;

  • natural wear and age are reflected in the price.

However:

No manufacturer’s warranty applies due to the nature of the items as antiques and used goods. This does not limit the consumer’s statutory rights under VÕS § 218–227 to submit claims regarding non-conformity.

A simple statement such as “no returns” or “no warranty” is legally insufficient without proper justification and reference to applicable law.

8. Dispute Resolution

If a dispute cannot be resolved directly, the consumer may contact:

9. Legal Basis

These terms are based on:

  • the Law of Obligations Act (VÕS);

  • the Consumer Protection Act;

  • EU Directive 2011/83/EU on consumer rights.